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No payment to inquire, Written quote first, QC before final balance

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Ordering with confidence

Trust & order policies.

Clear policies for custom-made bridal orders, written quotes, official payment channels, shipping, fit, photos, and privacy.

Written in plain English, so you know what to expect before consultation becomes a confirmed production order.

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Quick verification

Before you pay, check these first

VI Dressmakers is consultation-first. A form submission or first WhatsApp message is not a confirmed order. Payment instructions are shared only after consultation, quote review, and order confirmation.

  • Official channels only

    Only trust payment instructions sent from hello@vidressmakers.com or +84 94 368 6897.

  • Written quote first

    Design direction, timeline, inclusions, payment milestones, and next steps are confirmed in writing before deposit.

  • No payment to inquire

    Submitting the consultation form starts a conversation. It does not commit you to an order.

  • QC before final balance

    Final QC photos or video are shared for your review before final balance and dispatch.

01

Custom-Made Bridal Order Process

Every dress starts with consultation, not payment. Before deposit, you receive a written quote covering fabric, silhouette, timeline, price, and milestones. Your order enters production only after quote acceptance and deposit. Fabric is cut only after required measurements and fit details are confirmed in writing.

  • — All quotes are issued in writing (email or WhatsApp) and include: fabric, silhouette, estimated lead time, payment milestones, delivery considerations, and total price in USD.
  • — A quote is valid for 30 days from the date issued. After that, fabric availability and pricing may change.
  • — Production scheduling and preparation do not begin until the quote is confirmed in writing and the production deposit is received.
  • — Fabric cutting begins only after required measurements and fit details are reviewed and confirmed in writing.
  • — Once production begins, the silhouette and fabric are locked. Minor refinements may be reviewed before production has progressed too far, subject to feasibility and written confirmation.
  • — If a production issue appears after the deposit is received, VI Dressmakers will inform you promptly and review the next steps in writing.

02

Payment & Refund Policy

Most custom-made bridal orders use two payment milestones:

  • 01 A production deposit to confirm the order and reserve production.
  • 02 The final balance before dispatch, after final QC photos or video have been shared for review.

Production Deposit

The production deposit is typically 50% of the confirmed order value, unless confirmed otherwise in writing. It is due after written quote confirmation.

  • Before the production deposit is paid, no custom-made bridal order is confirmed.
  • After the production deposit is received, the order is placed into the atelier production schedule.
  • VI Dressmakers may then begin material preparation, fabric sourcing, production planning, and custom work based on the confirmed order details.
  • Because each dress is made for one bride, production deposits are generally non-refundable once the order is scheduled, materials are prepared or purchased, fabric is cut, or custom work has started.
  • Paying the production deposit means you accept the confirmed order details, payment milestones, and the policies on this page.

Final Balance Before Dispatch

The final balance is due before dispatch.

  • Before requesting the final balance, VI Dressmakers shares final QC photos or video of the completed dress.
  • Shipping fees, if applicable, are confirmed in writing before dispatch and may be included in the final balance invoice.

Payment Methods

  • Payment methods may include international bank transfer (USD) and Secure Online Payment (Card Supported).
  • Payment instructions are shared after consultation, written quote, and confirmed next steps. The order remains custom-made for your measurements and design direction. The same production-deposit policy applies once production is scheduled or custom work has started.
  • Use payment details only after the written quote and invoice are confirmed. If any payment detail looks different, ask VI Dressmakers to confirm before paying.
  • Payment instructions are provided only during order confirmation, after consultation and written quote review.
  • Payment requests, order summaries, and receipts support order tracking and payment confirmation. They are not VAT or tax invoices unless explicitly stated.

03

Payment Safety

Before paying, make sure the request came from an official VI Dressmakers channel and matches your written order details.

Payment request checklist

  • 01 The request comes from hello@vidressmakers.com or +84 94 368 6897.
  • 02 The request matches your written quote or order summary.
  • 03 The invoice number, amount, currency, and payment milestone are clear.
  • 04 The payment method matches the option confirmed with VI Dressmakers.
  • 05 You receive a receipt or written payment confirmation after payment is received.
  • — VI Dressmakers does not request payment before consultation, written quote, and confirmed next steps.
  • — Every payment request should match your written quote or invoice: invoice number, amount, currency, milestone, and official channel.
  • — If a payment request looks different, pause and ask us to confirm your order summary in writing before paying.

04

Shipping & Customs Policy

We arrange international shipping with tracked courier options where available. Delivery estimates depend on destination, courier, customs, and local handling. Tracking is shared after courier handover. Before dispatch, we share final QC photos or video. Customs duties and import taxes are your responsibility. We cannot predict or pre-pay them. We declare the true commercial value on customs forms.

  • — Shipping fees depend on delivery address, courier, and package weight. We quote shipping in writing before dispatch and include it in the final balance invoice, not the initial deposit.
  • — Before we pack, we photograph and film your completed dress. You receive final QC before the final balance is requested.
  • — We do not mark packages as gifts.
  • — Dresses are packed in a protective garment bag inside a rigid shipping box.
  • — If a package is lost or significantly delayed in transit, we may help file a claim with the courier. Resolution timelines vary by carrier and are outside our control.
  • — Address changes must be requested before dispatch. We cannot redirect a package already in transit.

05

Alterations & Fit Policy

Custom-made does not mean a guaranteed perfect fit without seeing the dress in person. We use a detailed measurement guide, review your numbers against the design, and ask you to recheck anything that looks inconsistent. We share progress photos or video where useful. Small local alterations may still be needed after delivery. We state that upfront instead of overselling remote fitting.

What remote fitting can and cannot promise →

  • — Where possible, we recommend having a local tailor take your measurements for accuracy.
  • — At key production stages where useful for your design, we share photos or video for your review and feedback.
  • — Patterns are built with ease allowances to allow for minor adjustments at your end.
  • — If a dress needs adjustment because of a measurement discrepancy on our side, we may offer a credit toward local alterations, depending on the situation.
  • — We generally cannot offer a remake or full refund if measurements were accurate at submission but your body measurements change during the production period.

06

Your Photos

Your photos stay private unless you say otherwise. We do not post bride photos, testimonials, or dress images without your explicit permission. If you share your story with us, you decide exactly what appears — full name, first name only, or anonymous.

  • — Photos, videos, and measurements shared during consultation and production are used solely to create your dress. Nothing else.
  • — We do not post, share, or publish your photos, name, or wedding details without your explicit permission.
  • — If you agree to share your story as a case study or testimonial, we send you a draft for review and approval before anything goes live.
  • — You choose how you appear: full name, first name only, or anonymous.
  • — You may withdraw permission at any time. We aim to remove published content within a reasonable timeframe after your request.
  • — Inspiration photos you share (from Pinterest, Instagram, etc.) are used for design reference only and are not stored long-term.

07

Terms of Service

This website explains our process; it is not a binding order by itself. A custom-made bridal order is confirmed only after a written quote is accepted and the production deposit is received. Fabric cutting still waits until required measurements and fit details are confirmed. Remote custom work has real limits, and we state them here before you commit.

  • — This website is provided for informational purposes. Nothing here constitutes a guarantee of production availability or pricing until a written quote is issued.
  • — Submitting the consultation form opens a conversation, not a legal contract. A binding order is created only when a written quote is confirmed and the production deposit is received. Paying the deposit means you accept the custom-made bridal order terms and policies on this page.
  • — All quotes are valid for 30 days. Prices may change after expiry due to fabric availability or exchange rate movement.
  • — Our primary communication channels are WhatsApp and email. We typically respond within one business day, often sooner on WhatsApp.
  • — We are not liable for delays caused by events outside our control: natural disasters, customs holds, courier delays, or fabric supply disruption. We will communicate proactively if any of these affect your order.
  • — Our liability is limited to the value of the order paid. We are not liable for indirect or consequential losses.
  • — These terms are governed by the laws of Vietnam.

08

Privacy Policy

We collect only the details needed to reply to your bridal inquiry, prepare your quote, manage your order, support payment records, and arrange shipping.

This may include your name, country, email, WhatsApp number, wedding date, dress preferences, measurements, inspiration images, shipping details, and order communication.

We use trusted tools for hosting, forms, email, order tracking, file storage, analytics, and payment communication. These may include Firebase, Web3Forms, Google Analytics, Cloudflare, Brevo, Notion, Google Drive, and approved payment providers.

We do not sell your personal information.

Bride photos, measurements, order files, and private communication are used only for your order unless you give clear permission for testimonial, portfolio, or social media use.

You may request access, correction, or deletion of your personal information at any time. Email hello@vidressmakers.com.

Questions about any of this?

If anything is unclear, contact Vi before committing. You will be speaking with Vi, not a support queue.

Send Your Inspiration Chat on WhatsApp

Email us: hello@vidressmakers.com

Last updated · May 2026

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