Custom Wedding Dress FAQs
Answers about quotes, measurements, timelines, payments, and shipping from Vietnam.
Start & quote
What to send first, how Vi reviews the brief, and how pricing is confirmed.
What should I send in my first inquiry?
Send your wedding date or month, delivery city and country, inspiration images or links, preferred silhouette, fit concerns, and any budget range you want considered.
A short brief is enough. Vi reviews feasibility before payment is discussed. Vi replies to all inquiries within 24 hours on WhatsApp.
Is it safe to order a custom wedding dress from Vietnam?
Before paying, you receive written order details and payment instructions from an official VI Dressmakers channel. Check the design scope, timeline, price, and payment milestones against your quote and invoice before transferring funds. Final QC photos or video are shared before the final balance for shipped orders.
Brides from Australia, the USA, the UK, Canada, Singapore, Korea, and Germany have documented their orders from first message to delivery. Cases are shared on the website with each bride's permission.
What is the difference between Custom and Bridal Collection?
Custom wedding dresses start with your design brief, which Vi reviews for feasibility, fabric, structure, fit, and budget. Bridal Collection gowns use fixed designs with published prices and are made to your measurements.
Bridal Collection does not mean an in-stock dress ready for immediate dispatch. Vi confirms sizing, lead time, colour, and shipping before payment. For a different neckline, fabric, or silhouette, discuss a custom wedding dress.
What happens after I submit the consultation form?
Vi reviews your wedding date or month, delivery city and country, dress brief, inspiration, and main fit concerns.
Vi replies to all inquiries within 24 hours on WhatsApp. If the order looks feasible, she confirms the next questions, quote direction, timeline, and order steps in writing. No payment is required to submit the form.
Can you work from inspiration images?
Yes. Inspiration images are used as design direction, not as an exact order request.
Vi reviews the references, fit needs, fabric direction, structure, and timeline before confirming what can be made or adjusted.
Do you copy designer dresses exactly?
No. Inspiration images explain direction, but each gown is reviewed as a custom VI Dressmakers piece.
Vi adapts silhouette, proportion, fabric direction, structure, and details to what is realistic for your body, timeline, and budget.
Can I choose or customize the lace patterns and dress fabrics remotely?
Yes. You can discuss lace patterns, fabrics, and lining tones with Vi remotely. Available options depend on your design and material availability.
Ask Vi which close-up photos, videos, or colour comparisons can be provided, and confirm the selected materials and approval steps in writing.
How is pricing quoted?
Custom wedding dresses at VI Dressmakers start from $600 USD. The final quote depends on silhouette, fabric, structure, lace or beading, timeline, and shipping requirements.
The quote or quote range is confirmed in writing before any production deposit is requested.
Measurement review
How online custom wedding dress ordering, measurements, and post-delivery alterations are handled.
How does online custom wedding dress ordering work?
Vi reviews your brief first: silhouette, fabric direction, structure, fit needs, delivery city and country, and wedding timeline.
Measurements are confirmed through one of three options: a live WhatsApp video call with Vi, a local tailor or helper who sends numbers for Vi's review, or an in-person appointment at Vi's private studio in Ho Chi Minh City. Fabric is not cut until measurements are confirmed.
The dress is made at the Vietnam atelier. Production check-ins are shared as needed. Final QC photos or video are shared before final balance. Shipped orders are dispatched after final payment; brides who prefer can book an appointment to try on and collect the finished dress in Ho Chi Minh City. Final payment is settled at collection — no shipping needed.
How do measurements work remotely?
There are three options: a live WhatsApp video call where Vi guides you through each point, measuring with a local tailor or helper and sending the numbers to Vi, or booking an in-person appointment at Vi's private studio in Ho Chi Minh City. If a number looks inconsistent, Vi asks for a recheck before production continues.
Will I see my finished dress before paying the final balance?
Yes. For shipped orders, VI Dressmakers shares final QC photos or video of the completed dress for your review before requesting the final balance. Dispatch follows final payment.
For Ho Chi Minh City pickup, QC is reviewed at your appointment before final payment and handover.
See the QC video and customer response in Krystal's bridal case
What if I need local alterations after delivery?
Minor local alterations may be needed after delivery, even after remote measurement review. If something feels off, send Vi try-on photos or a short video and describe the issue before visiting a local tailor. If an adjustment is needed because of a measurement discrepancy on our side, we may offer a credit toward local alterations, depending on the situation.
Plan time and a local alteration budget for any fine-tuning your dress needs, such as:
- Hem length
- Strap or sleeve adjustments
- Bust or waist contouring
- Adding or adjusting a bustle
Timeline & delivery
Production timing, international shipping, import handling, and tracking.
How long does production take?
Production takes a minimum of 6 weeks and usually 8–12 weeks after measurements are confirmed.
Most international brides plan 3–4 months total to cover consultation, production, QC, shipping, and a small alteration window. For dresses with lace, beading, or complex structure, 4–5 months is safer.
Can I order if my wedding is less than 6 weeks away?
No. VI Dressmakers does not accept orders with less than 6 weeks to the wedding date. This is a firm minimum — it cannot be shortened regardless of design complexity.
Do you ship internationally?
Yes. VI Dressmakers arranges international shipping through a logistics partner. For shipped gown orders handled door-to-door, the confirmed shipping cost covers courier transit, import handling, and delivery to your address. No additional charges on arrival.
Are local customs duties and import taxes included in the shipping quote?
For shipped gown orders handled door-to-door, the confirmed shipping cost covers courier transit, import handling, and delivery to your address. No additional charges are collected on arrival.
Check the shipping scope and inclusions in your written quote before confirming your order.
Will I receive tracking after dispatch?
Tracking is shared where available after final balance, shipping details, and dispatch are confirmed.
Payments & refunds
Payment methods, milestones, refund limits, and official payment checks.
How much is the deposit, and when is the balance due?
The production deposit is typically 70% of the confirmed order value, unless confirmed otherwise in writing. It is due after written quote confirmation and reserves your production slot.
The final balance is due before dispatch for shipped orders, after final QC photos or video are shared for your review. For Ho Chi Minh City pickup, final payment is settled at collection after QC review. Check your written quote and invoice for the exact amounts and milestones.
What payment methods are available?
Pricing is quoted in USD. Invoices are issued in VND at the market exchange rate on the invoice date — the amount is confirmed in writing before payment is requested. Payment is by international bank transfer (VND).
What written documents will I receive for my order and payments?
Formal order and payment documents are sent by email from the official VI Dressmakers address. Depending on your order and payment stage, these may include an Order Summary PDF, Deposit Invoice, Deposit Receipt, Final Payment Invoice, and Final Payment Receipt.
WhatsApp is used for quick follow-up or clarification and does not replace your written order summary, invoice, or receipt. Invoice and receipt PDFs are payment and order records; they are not VAT or tax invoices unless explicitly stated.
How can I verify official payment instructions?
Only trust payment instructions sent from [email protected] or +84 94 346 6897.
Payment is requested only after consultation, written quote, and confirmed next steps. Every payment request should match your written quote or invoice: invoice number, amount, currency, milestone, and official channel.
If any payment request looks different, ask us to confirm your order summary in writing before paying.
What happens if I cancel after paying the production deposit?
The production deposit is non-refundable once payment has been received. It confirms your order and reserves dedicated time in our atelier for the planning and preparation specific to your dress. If you change your mind, cancel, or decide not to proceed for reasons not caused by VI Dressmakers, the deposit will not be refunded, even if planning, material sourcing, or fabric cutting has not yet begun.
For a custom bridal order, if VI Dressmakers confirms that we are unable to complete the dress agreed in your written order summary, we will refund all payments received for that order.
Need an answer for your dress?
Send your wedding date, delivery city and country, dress brief, and main concern. Vi will review the direction with you before anything is confirmed.