- 01
Inquiry
Share your wedding date, delivery city and country, inspiration, and dress direction. Vi replies to all inquiries within 24 hours on WhatsApp. No payment is required to start the conversation.
- 02
Consultation & Quote
Vi reviews your style, fit concerns, and timeline, then sends a written quote with design direction, payment milestones, and what is included.
- 03
Measurements
Measurements can be confirmed three ways: a live WhatsApp video call with Vi, a local tailor or helper who sends numbers for Vi's review, or an in-person appointment at Vi's private studio in Ho Chi Minh City. Fabric is not cut until measurements are confirmed.
- 04
Atelier Production
Your gown moves into production, with updates on structure, fabric, lace or beading, and finishing where applicable. Production takes a minimum of 6 weeks; most orders take 8–12 weeks depending on complexity.
- 05
Final QC Review
Final QC photos or video are shared before final balance and dispatch.
- 06
International Shipping
After final balance, shipped orders are packed with tracking where available. Brides in Ho Chi Minh City can collect in person — try on, settle final payment, and take the dress home.
Transparent payment
Pay through written milestones as your order moves forward.
Two milestones on your written quote. You review final QC before the last payment — not the other way around.
Milestone 01 Production deposit
Typically 70% of the confirmed dress order value, unless confirmed otherwise in writing. Confirms your order and places it into the production schedule.
Milestone 02 Balance + shipping
Final balance and any agreed shipping fees. Paid before dispatch for shipped orders, or settled at
collection for Ho Chi Minh City pickup.
Payment is by international bank transfer (VND). Every payment request should match your written quote or invoice: invoice number, amount, currency, milestone, and official channel.
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